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Returns Policy

REFUNDS/REPLACEMENTS

Any product that is delivered in a faulty or unusable condition will be subject to a full refund. Proof of the faulty product must be supplied with a description, photographs and your order number.

  • Notification must be made within seven (7) days of receiving your order. No claims will accepted after seven (7) days from receipt of goods.

 

If we screwed up & sent the incorrect item, please contact us, we will resend the correct item at no charge or offer a refund excluding postage. Proof of the incorrect product must be supplied with photographs, including one showing the tamper label is unbroken and your order number.

  • After a claim has been made, the return to us must be sent within fourteen (14) days in the original postage packaging labelled “Return to sender”.

 

If for some reason you no longer want the purchased product, a store credit will be supplied with the following criteria:

  • The product is returned unopened and undamaged, at the expense of the customer.

  • The product be returned (shipped) within 7 days of receiving delivery.

But honestly, we’re very reasonable and will try to help in any way we can.

 

No Returns or Exchanges on Sale or Clearance Items.  Unless due to an error on our part or if the merchandise is defective. 

 

 

UNCLAIMED OR RETURNED ORDERS

Unclaimed
If you fail to collect your order from the post office within the Post Offices stipulated time-frame (usually 1 week), it will be returned to us
 

Incorrect Address
If your order undelivered due to an incorrect address, it will be returned to us.

 

 

If you would like your order re-shipped to you, you will be liable to pay a re-shipping fee equal to the amount of the original shipping cost on your order. Where free shipping was received, you will be liable to pay a re-shipping fee as calculated by us based on the weight, size, and classification of your order.

 

If your order is returned to us and we do not have any response from you after 14 days of our attempted contact, your order will be cancelled and applied as a store credit, less the original cost of shipping, and a $10.00 return fee.

 

 

We do not provide refunds for unclaimed or returned orders.

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